Chatbots like ChatGPT are powerful because of their simplicity: Ask just about anything and you’ll get an answer. But the answer you get depends on a lot more than what you type. Behind the scenes, ...

People are forging intimate relationships with chatbots—and maybe they shouldn’t. Chatbots are skilled at crafting sophisticated dialogue and mimicking empathetic behavior. They never get tired of ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...