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Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. After spending countless hours putting together a killer ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...