In today's digital age, businesses still often rely heavily on phone calls as a means of customer communication. However, with the rise of phone scams and robocalls, it can be difficult for consumers ...

Companies that rely on Google LLC’s Contact Center AI service to automate their call center operations can now enable Speaker ID, a machine learning-based voice identification feature that allows ...

Reports of worsening identity theft are pressuring companies to adopt stronger methods of making sure they know the identity of their customers. Most customers will find this additional layer of ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Customer authentication has a become a staple in security processes for ...

Account takeovers can cost both companies and customers money. How can companies verify user identities without causing CX pain points? According to Javelin Research’s annual report, "Identity Fraud ...

ISELIN, N.J.--(BUSINESS WIRE)--1Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced the 1Kosmos platform now natively supports Microsoft Entra ID. This ...