"My question is about how to drive cultural change and build a culture of customer service excellence: I am now with a software company responsible for instilling the importance of customer service ...

To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...

It’s time to inaugurate a new era of customer service in the Internet cloud, says Salesforce.com. To that end, it’s launching a new product called the Service Cloud. Traditional customer service ...

Q: What's the strangest customer service request you ever got? A: I'll be honest here – there's never been one "strangest" thing and my "strange" may be quite different from people's ideas of "strange ...

If you're looking for a quick response to a customer service question, don't count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to ...