With one of the best document management systems in the CRM space, Apptivo is best suited to SMBs that deal with large stacks ...

Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

(Reuters) - ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

When it comes to customer relationship management (CRM) software, Salesforce is usually top of mind. Two decades ago, the cloud giant pioneered new way to deliver software over the cloud via ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

RoadFlex, a New York- and San Francisco-based provider of artificial intelligence- (AI-) powered fuel management solutions for fleets, has been recognized as the “Best Customer Support” Software in ...

Avaya Inc. last week announced improvements to its customer relationship management (CRM) software aimed at making customer contact centers more manageable, whether interactions take place via the ...