Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

UneeQ Creator with Google Dialogflow unlocks the power of conversational AI to improve customer experience and influence consumer behavior with customizable digital employees AUSTIN, Texas--(BUSINESS ...

Infobip’s innovative omnichannel communications platform will now be available to organizations that use Dialogflow to create conversational experiences with users on their preferred channels and ...

Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based ...

NEW YORK, March 30, 2021 /PRNewswire/ -- Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, today announced a significant enhancement to its ...

Voice-enabled bots are revolutionizing the market for interactive voice response (IVR) systems. When compared to a traditional DTMF interface, voice can be a highly effective user interface ...

Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, today announced a significant enhancement to its Voximplant Platform with an integration ...

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This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.