Q. Documenting instructions for my clients and staff is a frustrating process. Using the Windows Snipping Tool, editing each image in Microsoft Paint, and adding it to a Word document is a time sink.

Document the processes by creating a template for the process documentation guide that includes the following items: scope statement, applicability matrix, product lines impacted, process roles ...

I kicked off the first job of my career with a live shadowing session. I sat behind a slightly more experienced colleague, frantically taking notes and hoping to get the answers I needed to perform in ...