There has been a lot of talk about Facebook’s new Messenger bots — but how and why do you actually use them? "Business communication is what a lot of people dread the most,” says Peter Martinazzi, ...

There is a lot of hype surrounding chatbots, and they are quickly becoming a standard part of any digital marketing strategy. Chatbots bots are very versatile services, and when setup correctly, can ...

CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

Bots are nothing new. In one form or another, they have been around for years. The term comes from a Czech word, robota, meaning 'forced labor'. The word robot first appeared in a 1920 play by Czech ...