If I had to pick one word to describe CAKE.com's transition to a fully remote model — way back in 2020 — it would be "challenging." Processing Content These operational challenges were most prominent ...

Many developers are accustomed to working remotely, but it still can be a challenge to transition into a new job on a remote basis. Companies and employees must be clear and intentional in their ...

For tech service companies, an effective onboarding process isn’t just about setting up accounts and briefing new clients on features. From establishing clear communication channels to outlining ...

This is Part 2 of an ongoing series. You can read Part 1 here: "Designing a Winning User Onboarding Experience" Ever bought a gadget and skipped the manual to dive right in? That's the user behavior ...

Attaining a new client can be an exciting time. But there’s a lot to do before you begin. From organizing account handoffs to analyzing existing performance, this is the time when you set an account ...

If it wasn’t for your clients, you wouldn’t have a firm to operate. After all, the client onboarding experience is one of the most critical pieces of the advisor-client relationship. Not only does it ...

You just spent a lot of time, effort and money to recruit, interview and hire your new employee. The offer is signed, the start date is set — now what? In the fast-moving, highly technical world of AV ...

A survey conducted by Glassdoor puts the average cost of hiring a new employee at R75,000. One way to ensure hiring managers get a return is by implementing a strong onboarding programme that’s more ...