Process mining is not a new phenomenon as financial services institutions have typically done some level of this when they are looking at ways to transform their sales and service operations and ...

Those who follow trend lines in enterprise technology have seen these two things bandied about at increasing rates for the last few years. Technologist and executives who have worked companies that ...

Everyone knows what data mining is, but the term “process mining” may be new to some. According to Gartner, process mining is a methodology used to discover, monitor and improve processes that already ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...