During usability testing, finding the root cause of errors will enable developers to fix problematic device design characteristics. Stephen B. Wilcox, PhD, FIDSA and Peter Sneeringer, MS The most ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

A free guide on conducting root causes analyses is available from the Department of Veterans Affairs National Center for Patient Safety. The tools include guides for developing a chronological event ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

The Pew Charitable Trusts, an independent non-profit, non-governmental organization (NGO), has earned a reputation as a change-agent for food safety. Pew’s latest goal is to bring “root cause analyses ...