Your Internet service provider tells you that your service should provide “up to” 8 Mbps downstream. But then a Web-based speed tester tells you you’re getting less than that. Who’s to blame here? To ...

Few first world problems are as frustrating as your web browser reporting that it’s no longer connected to the internet. There are many different problems that could potentially affect your broadband, ...

Q: My Comcast connection seems awfully slow. How can I determine if my Internet service/equipment is to blame or if my router is at fault? My old router was designed for one or two computers. Now, the ...

Kathy Hintz wants to know why a friend can’t get an Internet connection. I hate network problems. They’re the worst. When they happen in my house, I tend to use a vocabulary that would shock Quentin ...