San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers. Written by eWEEK content and product recommendations are editorially independent. We may make money ...

AWS introduces generative AI in Amazon Connect to improve customer service with AI-assisted responses and analytics New AI tools in Amazon Connect simplify chatbot creation and unify customer profiles ...

Amazon Web Services (AWS) has introduced Amazon Connect, a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. The ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...