In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Companies now have many options when it comes to packaged applications for CRM, and these applications are helping companies reduce development time, in some cases by as much as 65 percent, which in ...

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To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Investing in the right CRM for M&A is critical to ...

Microsoft has invited software developers from 400 companies to participate in a community technical preview of the next version of its CRM product, Dynamics. Announcing the preview on Thursday, ...

In today’s fast-paced environment, maintaining customer relationships has become critical for a business’s success. With changing preferences and high expectations, organisations have no option but to ...

As professionals who specialize in sales management training, we hear constant complaints from salespeople and their leaders that they are overwhelmed by their customer relationship management tools ...

Revolutionizing Small Business Operations with Launch 360 Epsom, United States – November 27, 2025 / Launch 360 / Launch 360 is making waves in the small business sector by providing an all-in-one ...

In the legal sector, strong relationships between a law firm and its clients are essential. As clients increasingly expect efficient digital interactions, firms are exploring new tools and ways to ...