Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive. As AI ...

Competing forces are affecting people who work on help or service desks. One is that tools to automate IT support are continually improving, and advocates say those tools can replace Level 1 and 2 ...

LA CROSSE, Wis. (WKBT) – Local college students are making connections with the community. Western Technical College Computer Support Specialist students are providing free tech services. The ...

“And when I say help desk, I mean certified to diagnose and make warranty repairs by the computer manufacturers,” he said. “If you’re in Baton Rouge on business, and you have trouble with, say, your ...