Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

There are two types of tech support professionals. There’s the one who, responding to a call for help, brusquely shoves the individual aside, fixes the issue, then leaves without saying a word. Or ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

I have the greatest respect for the men and women behind Apple’s tech support. Despite having one of the toughest jobs in the industry, they’ve always been extremely efficient and courteous in solving ...