When Facebook came out, some people thought it was a fad. Today, there are countless social media platforms where brands fight for relevance and engagement. Social platforms are a recognized channel ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Who are customer relations managers and how do they perform their roles? For answers, we look to IT and call center outsourcing. The roles of customer relations managers have been made more complex by ...

From the spirited Hall of Flowers event in Santa Rosa, California, the clear trajectory of cannabis‘s influence in mainstream pop culture is increasingly evident. Yet, beneath the surface, many brands ...

Chemical companies may be missing millions of dollars in profit due to unfocused customer relationship investments, says the recent Andersen Consulting study How Much Are Customer Relationship ...

Software developer Quark has made moves recently to improve its customer relations and to increase its focus on the European market. “From the inside out, we’re reassessing the way we do business and ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

TAI'AN, China, Nov. 30, 2020 /PRNewswire/ -- China Customer Relations Centers, Inc. (Nasdaq: CCRC) ("CCRC" or the "Company"), a leading e-commerce and financial services business process outsourcing ( ...

TAI'AN, China, June 18, 2021 /PRNewswire/ -- China Customer Relations Centers, Inc. (Nasdaq: CCRC) (the "Company"), a leading e-commerce and financial services business process outsourcing service ...