Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

WEST PALM BEACH, Fla. (AP) - The launch of new bus-routing software led to a chaotic start to the school year across Palm Beach County, with stranded students and delayed arrivals rampant. The school ...

A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds the most cost-effective, ...

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

LeanLogistics has launched LeanFleet, a fleet routing and optimization technology delivered as a Software-as-a-Service product LeanLogistics has launched LeanFleet, a fleet routing and optimization ...

Geneva, Switzerland – 16 September, 2021 – The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor ...